Arthritis Line Volunteer
Position Overview
Arthritis Line volunteer answers inquiries received through our nationwide arthritis information and support system and actively communicates information and offers support to people affected by arthritis across Canada.
Time Commitment
Arthritis Line volunteers are asked to commit to one, 2-hour shift each week
We ask for a minimum commitment of 6 months
Bi-monthly Arthritis Line volunteer team meetings; occasional professional development sessions offered throughout the year
Available Shifts (Eastern Time), as of May 28, 2026
Monday: 11:00 a.m. - 1:00 p.m.
Tuesday: 11:00 a.m. - 1:00 p.m.
Key Areas of Responsibility
Provide information and support to people affected by arthritis
Support inquiries via phone, email and/or website chat
Support callers who may feel emotional, overwhelmed or fearful
Direct callers to online tools and resources on the Arthritis Society Canada website
Direct callers to local supports and resources
Inform callers about upcoming education opportunities with Arthritis Society Canada
Data entry related to interactions, tracking, and reporting/documentation
Desired Skills & Attributes
Passionate about, and committed to, bettering the lives of those affected by arthritis
Willingness to undertake training appropriate to the role, and learn about arthritis and Arthritis Society Canada’s resources
Ability to work effectively with staff and other volunteers remotely
Experience working and interacting with people
Effective problem solving and decision-making skills
Ability to adjust tone and voice depending on audience
Lived experience or knowledge of arthritis is an asset
Comfort and experience working with technology
Experience and knowledge related to the impacts of arthritis is an asset, but not required
Must have access to a personal computer, reliable and secure internet, and be able to work remotely from home in a private location for confidentiality reasons
Major Contacts
An Arthritis Society Canada Staff member will directly oversee this role
People affected by arthritis, and people interested in learning more about arthritis and Arthritis Society Canada
Other volunteers and Arthritis Society Canada staff
Working Environment
This position is remote, volunteers can participate where they have access to personal technology, internet, and a private environment.
Applicant Review Process
Due to the scope and structure of this role, a criminal record check is required to be completed before a prospective volunteer is accepted to the program. Costs associated with completing the criminal record check for volunteering with our organization will be covered by Arthritis Society Canada.
Having an interaction with the criminal system does not automatically remove the possibility of volunteering with us – Arthritis Society Canada recognizes that people with certain lived experiences may be disproportionately represented within criminal systems. Should you wish to speak to our volunteer team about the required criminal record check, potential results, or complications that may arise, we invite you to do so at any point in your application process - before, or after, the check is completed.
We thank all applicants for their interest in volunteering with Arthritis Society Canada, however, please be advised that not all candidates can be selected to join our volunteering program.
